Project Quality Management
Quality is defined from many viewpoints. One definition is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Another definition of quality is meeting or exceeding customer expectations. Quality management is the integration of technical and management quality principles, practices, processes and procedures to enable each person in an organization to provide quality products and services, deliver value and contribute to the organization’s success.
In a project or program, the responsibility and leadership for creating an effective quality design and delivery belongs to the project or program manager. The PM must demonstrate to the project team a commitment to quality by communicating goals, making process effectiveness a clear project/program
management issue and by the commitment of resources, so that the project team views quality as a priority.
This course provides project management professionals with a comprehensive approach to the tools, techniques, and leadership and management activities that affect, both directly and indirectly, quality throughout a project or program’s life cycle.
Course Learning Outcomes
Describe the notion of quality, definitions, its history and importance.
Explain the role of quality in manufacturing and service, and its impact on competitive advantage and financial return.
Explore the foundations of modern quality management from the perspectives of Deming, Juran, and Crosby.
Summarize the fundamental principles of quality management.
Discuss variation and statistical thinking, quality management systems, and ISO 9000.
Apply the three core principles of quality: customers, workforce, and processes.
Apply statistical tools and methods.
Compare quality in product design and the variety of tools and techniques that support it.
Evaluate process measurement and statistical process control (SPC).
Define process improvement and Six Sigma.
Compare and contrast Baldrige framework and criteria, as well as international quality and performance excellence programs.
Explain strategic focus on quality, and discuss strategic planning, organizational design, and strategic work system design.
Outline the use of data and information to measure and manage organizational performance.
Discuss balanced scorecards and modern approaches to knowledge management.
Describe leadership for quality, both from a practical and theoretical perspective.
Discuss building and sustaining high-performance organizations.